Welcome to Luxera Vault. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before using our site

Introduction

Luxera Vault is a leader in high-end, name-brand apparel and accessories, offering authentic, designer merchandise below retail prices. We pride ourselves on selling only 100% original products, directly purchased from brands, licensees, or official distributors. Each product is verified for authenticity and provenance, and new items come with their original tags attached.

Authenticity Guarantee

In a marketplace filled with counterfeits (estimated at $1.1 trillion in 2023), Luxera Vault guarantees the authenticity of every product we sell. Customers can shop with confidence, assured that all items are genuine.

Returns Policy

  • Return Period Our return policy is effective for 14 days, beginning on the delivery date of the package. Returns must be received by Luxera Vault within this 14-day window. Please contact us to receive a return label.
  • Late Returns Returns shipped after the 14-day return period will be rejected. If this occurs, the buyer is responsible for covering the cost of the return label and return shipping to the original dispatch address.
  • Defective or Incorrect Items If you receive a defective or incorrect item, please contact us. We will issue a return label so you can send the item back at no additional cost.
  • Pre-Owned and Preloved Items We do not accept returns on items labeled as "Pre-Owned" or "Preloved." Each product description specifies if an item is pre-owned or preloved, and customers are encouraged to review these details before purchasing.
  • Customer Dissatisfaction Returns due to customer dissatisfaction are accepted only if shipped at the customer’s expense and include an active tracking number. We recommend using reputable carriers (e.g., UPS, DHL, FedEx) for tracking and delivery accuracy. Returns via local postal services may be refused due to longer processing times.
  • Customs Charges on Returns Any customs charges on returned items are the buyer’s responsibility. Please select the senderpay option for all customs duties to expedite the refund process.
  • Return Condition Requirements All returns must be in their original, unused condition with all tags, boxes, dustbags, and original packaging included. Luxera Vault reserves the right to decline returns if products show signs of wear, washing, or usage.
  • Declined Returns If a return is declined, the item will be sent back to the customer, and they will bear any additional shipping charges.
  • Conditional Return Policy All returns undergo a quality inspection. If a return is denied, and we do not receive instructions from the customer within 30 days on how to proceed, we reserve the right to withhold a refund.

Refund Policy

  • Refunds for Canceled Orders If an order is paid for and canceled before shipment, Luxera Vault will issue a full refund without deducting transaction fees.
  • Refund Process Approved refunds will be issued via bank transfer or PayPal within 5 business days following the approval of the return.
  • Missing Package Claims If a package is missing, claims must be filed within 21 days from the shipment date to be eligible for resolution.

Shipping and Delivery

Luxera Vault offers free global shipping on all products. Delivery timelines are as follows:

**Standard Shipping**: Dispatch occurs within 24-48 hours. Delivery within the EU typically takes 3 business days, while deliveries outside the EU take 5-7 business days. - **Express Shipping**: For an additional fee, express shipping delivers in an average of 1-3 days post-dispatch.

Amendments to Terms and Conditions

Luxera Vault reserves the right to modify these terms and conditions at any time. Updates will be posted on our website, and continued use of the site signifies acceptance of the revised terms.

By using Luxera Vault, you acknowledge and agree to these terms and conditions.